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Frequently asked questions

  • What payment types do you accept?

    We accept most major credit cards including Visa and Mastercard. Payments are processed using Stripe.

  • How do I get in contact with you?

    We use LiveChat for all customer support and correspondence. Our support staff or on hand waiting for any questions you may want to ask. We can offer assistance with paint selection, colour selection, provide updates on orders, basically any questions you have just hit that "Got any questions" tab on the bottom right hand side of the page.

  • When and how will my order be delivered?

    Deliveries are sent with our own delivery drivers, weekdays between 10:30am and 4:00pm. If your order was placed before 10am it will be delivered the same day. 

  • Can you deliver to residential addresses?

    No.Sorry, we only deliver to places of business on the Sunshine Coast.

  • Do you deliver to my area?

    If your place of business is in the following postcodes then YES

    4551 (Caloundra)

    4554 (Eudlo)

    4555 (Chevallum, Palmwoods)

    4556 (Forest Glen, Buderim, Sippy Downs)

    4557 (Mountain Creek)

    4558 (Maroochydore)

    4559 (Woombye)

    4560 (Nambour, Bli Bli)

    4561 (Yandina)

    4564 (Marcoola)

    4573 (Coolum)

    4575 (Warana)

  • Can I pick my up order from your store?

    Yes, you can. Simply add a delivery note for us when proceeding through checkout. We are located in Woombe, 44 Blackall Street.

  • I can't find the product I need, do you have ___________?

    Kustom Paints & Industrial have been a leading supplier of paints and industrial supplies for over 20 years. Our range is massive and as yet we have not listed everything here in koop. If there is an item you would like listed send us a message and we will add it. We are listing new items everyday and although we don't have everything here, what we do have is extremely well priced.