REFUNDS & RETURNS
We want you to be totally satisfied with our products and services. We offer a replacement, credit or refund where products have a major failure, such as:
• When they are faulty
• Wrongly described
• Have arrived damaged
• We have mistakenly sent the incorrect item.
To make a return/refund claim email firstname.lastname@example.org. We will contact you within 24hrs of receiving your email to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment. If your item has arrived damaged, faulty or is not he correct item, please contact us within 48hrs of receiving your item. Refunds will be processed within 7 business days.
In some cases a refund, replacement or repair may not be offered if you:
-Substantially modify the product
-Misuse the product contrary to user instructions or packaging labels
-Simply change your mind
Certain products are excluded under our Returns Policy unless they are faulty, these include:
-Mixed paint colours
Your rights under the Australian Consumer Law: You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.